Privacy Policy
Last updated: 8 July 2026
Presten Warren respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, subscribe to our email updates, make an enquiry, or purchase from www.prestenwarren.com.
1. Personal information we collect
We may collect personal information you provide directly to us, including:
• your name
• email address
• phone number
• billing and shipping address
• order details
• commission enquiry details
• messages sent through our website, email or social media
• email subscription preferences
When you use our website, we may also collect limited technical information, such as your IP address, browser type, device information, pages visited, website activity, cookies and analytics data.
2. Payment information
Payments made through our website are processed securely by third-party payment providers.
We do not store your full credit card or payment card details on our website. Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.
3. How we use your information
We use your personal information to:
• process and fulfil orders
• arrange shipping and delivery
• respond to enquiries and commission requests
• provide customer support
• send order updates and important service information
• send email updates or marketing emails where you have subscribed or opted in
• improve our website, products, services and customer experience
• prevent fraud, misuse or security issues
• comply with legal, tax and business record-keeping requirements
4. Email marketing
If you subscribe to our email updates, we may send you emails about new artworks, commissions, products, news, promotions or updates from Presten Warren.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
5. Cookies and analytics
Our website may use cookies and similar technologies to help the website function properly, remember your preferences, keep items in your cart, understand website traffic and improve the user experience.
We may also use analytics or advertising tools, such as Google, Meta, email marketing platforms or similar services, to understand how visitors interact with our website and content.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
6. Sharing your information
We do not sell, rent or trade your personal information.
We may share personal information with trusted service providers who help us operate our business, including:
• website hosting and security providers
• payment processors
• shipping and delivery providers
• email marketing platforms
• analytics and advertising platforms
• accountants, bookkeepers or professional advisers
• legal or regulatory authorities where required by law
We only share information where necessary for these services, business operations, legal obligations or protection of our rights.
7. International service providers
Some of the third-party services we use may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable providers with appropriate privacy and security practices.
8. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
9. Data retention
We keep personal information only for as long as necessary for the purposes outlined in this Privacy Policy, including order fulfilment, customer service, business records, legal obligations, tax requirements and dispute resolution.
When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
10. Accessing or correcting your information
You may contact us to request access to the personal information we hold about you, or to ask us to correct inaccurate, outdated or incomplete information.
We may need to verify your identity before responding to certain requests.
11. Privacy complaints
If you have a concern about how your personal information has been handled, please contact us using the details below.
We will review your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
12. Third-party links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of those third-party sites.
We encourage you to read their privacy policies before providing personal information.
13. Children’s privacy
Our website is not directed to children under 18. We do not knowingly collect personal information from children.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, legal requirements or services.
The updated version will be published on this page with a revised “Last updated” date.
15. Contact us
For questions, requests or privacy concerns, please contact:
Presten Warren
Website: www.prestenwarren.com
Email: contact@prestenwarren.com
